Terms & Conditions

These Terms & Conditions govern access to the public website of Suncoast Premier Insurance, doing business as Zag-Rock Design ("Zag-Rock Design," "we," "us," or "our"). By using the website, you agree to these Terms. Additional order forms, proposals, or signed agreements may govern paid services; where an agreed service contract conflicts with these general site terms, the service contract will control for the purchased services.

We offer website design, development, hosting, maintenance, SEO, review-management, missed-call text-back, marketing, and related digital services. The scope and price of any purchased service depend on the plan or proposal accepted by the customer. We may revise future offerings and prices prospectively.

You agree not to misuse our website, submit false or unlawful content, interfere with website operations, transmit malware, attempt unauthorized access, or violate third-party rights.

Website descriptions, illustrations, sample results, demonstrations, and preliminary estimates are informational. Specific project scope, deliverables, fees, and timelines should be confirmed in writing when services are ordered.

Certain services are offered on monthly subscription plans. Customers are billed according to the accepted plan and are responsible for keeping payment information current. Additional work or external charges not included in the plan require applicable disclosure and authorization. There is no long-term service commitment: customers may cancel at any time by emailing info@zagrockdesign.com. Website ownership rights are subject to the separate 12-paid-month rule below, even though the service itself may be canceled earlier.

Cancellation. Customers may cancel at any time by emailing info@zagrockdesign.com. We will stop future recurring charges once the cancellation is processed, provided the cancellation request is received before the next charge is processed. No cancellation penalty applies. Cancellation does not automatically entitle a customer to a refund of already-paid recurring charges, except as stated below or required by law. Hosting and connected functions may stop at the end of the paid service period.

First-payment refund. If the customer has made an initial payment but the website has never been activated or launched publicly, the customer may request a refund of that first payment by emailing info@zagrockdesign.com. This guarantee ends when the website is first activated/launched. It does not promise refunds for payments after launch or for later recurring payments, except as required by law.

During the first 12 paid months. Zag-Rock Design retains ownership of the custom design and development work it creates for a customer's website, except client-owned or third-party materials. The customer may use the website while their subscription is active.

After 12 completed monthly payments. Once the customer has made 12 completed monthly service payments and paid any outstanding applicable charges, the customer becomes eligible to receive ownership of the transferable custom website design and development deliverables created by Zag-Rock Design and may move the website to another hosting provider. The 12 payments need not be consecutive unless separately agreed, but cancellation or nonpayment does not count as a completed paid month. Transfer eligibility does not waive payment obligations already due.

Transfer limits. We will make available transferable deliverables in our possession that we have the right to provide. Proprietary GoHighLevel components, hosted functionality, automations, forms, licensed software, third-party plugins, and other platform-dependent features may not transfer or may require substitutes, separate accounts, or additional licensing. We cannot guarantee that the website will function identically on another platform. Any separately priced migration labor or third-party costs should be disclosed and approved in advance.

Cancellation before 12 paid months. If a customer cancels before making 12 completed monthly payments, ownership of our custom site-design and development work remains with Zag-Rock Design unless otherwise agreed in writing. Cancellation does not transfer ownership automatically.

Client materials and domains. Customers retain their own trademarks, logos, photographs, original content, and other materials provided to us. Domain names are owned or controlled by the domain registrant subject to registration agreements; this policy does not override a customer's existing domain registration rights.

Customers are responsible for accurate business details, appropriate rights to supplied content, reviewing site information, and compliance with laws governing their own business, advertising, privacy notices, customer consent, and outbound messaging.

Program: Zag-Rock Design SMS Communications. Sender: Suncoast Premier Insurance DBA Zag-Rock Design.

Where appropriately authorized, we may send non-marketing text messages about inquiries, consultations, appointments, projects, customer support, and services. If you separately consent to marketing texts, we may also send offers and marketing information. Message frequency varies. Message and data rates may apply. Consent to marketing texts is not required to purchase services.

To opt out, reply STOP at any time. We may send a final opt-out confirmation message. For help, reply HELP, call 904-332-1991, or email info@zagrockdesign.com. Carriers are not liable for delayed or undelivered messages.

Our Privacy Policy describes how we handle messaging information: https://zagrockdesign.com/privacy-policy.

If you contact us, we may respond using appropriate channels consistent with your inquiry, any consent you have given, and applicable law. Submitting an inquiry does not automatically constitute consent to receive automated promotional calls or marketing texts.

Our services may rely on third-party hosting, CRM, communication, analytics, payment, and automation tools. Those providers may have separate terms and may change or experience outages beyond our control.

Marketing, SEO, search ranking, website traffic, leads, and sales results vary. We do not promise particular rankings, conversion rates, revenues, or other outcomes unless explicitly agreed in writing.

To the extent permitted by law, our public website and informational materials are provided on an "as is" and "as available" basis. Nothing in these Terms excludes non-waivable consumer rights or warranties.

To the extent permitted by applicable law, we are not responsible for indirect, incidental, special, consequential, or punitive damages arising from use of our public website. Obligations and limitations relating to paid services may be addressed in a separately agreed service agreement. Nothing excludes liability that cannot lawfully be limited.

To the extent permitted by law, you agree to indemnify us against third-party claims arising from unlawful website use, infringement of third-party rights, or material violations of these Terms.

Our Privacy Policy is available at https://zagrockdesign.com/privacy-policy.

These Terms are governed by the laws of Florida, except where mandatory laws require otherwise. Applicable jurisdiction and procedural rules govern any disputes.

We may update these Terms by posting an updated version and effective date. Changes to existing paid arrangements remain subject to applicable contracts and laws.

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use our website, submit forms, request services, or consent to receive text messages from Zag-Rock Design. By providing your phone number, submitting a form, or opting in to receive SMS messages, you represent and warrant that you are 18 years of age or older and legally able to provide consent. We do not knowingly accept submissions, information, or consent from anyone under 18, and any consent or submission provided by a person under 18 is void and of no effect. If you believe a person under 18 has submitted information or consented to messages on a phone number under your control, please contact us at info@zagrockdesign.com or 904-332-1991.

Suncoast Premier Insurance DBA Zag-Rock Design

Bradenton, FL 34212

Website: https://zagrockdesign.com

Email: info@zagrockdesign.com

Phone: 904-332-1991